Specialist - Partner Support

MTN Group

Full-time Business Operations Specialists
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Location
Uganda, Uganda, Uganda
Posted
June 29, 2026

Job Description

MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.

Job Title: Specialist-Partner Support

Reporting to: Manager – Partner Operations

Division – Financial Operations

Mission/ Core purpose of the Job

The Job Holder will be tasked with ensuring that partner queries are resolved or escalated at the first point of contact while updating the customer up to the point of resolution.

Main Job Functions:

  • To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
  • To respond to or initiate contact with parner with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
  • To escalate queries out of the job's control span to the respective departments
  • Handle customer complaints ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Business Operations Specialists
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026