Location
cape town, city of cape town metropolitan municipality, South-Africa
Posted
July 26, 2026
Job Description
Role Summary
Critical primary point of contact for Retail, C&I and Lubricant accounts and customers of South Africa and Botswana. Accepts immediate ownership of inquiries and assumes advocacy role in resolving order-to-cash inquiries and concerns. Accountable for timely resolution of issues within service level agreements and compliance parameters.
Key Responsibilities
- Primary point of contact for Retail, C&I and Lubricant accounts and customers in South Africa and Botswana.
- Accept immediate ownership of inquiries and advocate in resolving order-to-cash inquiries and concerns.
- Accountable for timely resolution of issues within SLAs and compliance parameters.
- Process refine and lubricant orders received via phone and email accurately and promptly.
- Communicate orders not accepted and delayed deliveries to appropriate parties.
- Collaborate with business units (Retail, C&I, Lubricants, Pricing,...