Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece

Full-time Informática y tecnología

Spanish‑Speaking Cybersecurity Customer Agent

Based in Athens, Greece, you will serve as the first point of contact for Spanish‑speaking clients seeking cybersecurity support.

Key Responsibilities

• Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management.
• Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services.
• Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up.
• Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner.
• Educate Spanish‑speaking customers on...