Spanish-Speaking Customer Agent For Messaging App - Work In Athens, Greece

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Spanish-Speaking Customer Agent for Messaging App
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Mercier Consultancy Group is presenting an opportunity for a motivated and customer‑focused individual to join a client’s dynamic team in Athens, Greece, as a Spanish‑speaking Customer Agent for a global messaging platform. The role involves providing expert support to Spanish‑speaking users of a leading social‑media messaging application via chat, email and digital ticketing systems.

Key Responsibilities

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• Provide timely, professional, and empathetic customer support to Spanish‑speaking users via chat, email, and digital ticketing systems.
  
• Assist users with account access issues, messaging functionality queries, privacy settings, and general platform navigation.
  
• Identify, investigate, and elevate reports of inappropriate content, policy ...