Spanish Payroll Specialist (with SAP) (Valencia)

Full-time Recursos humanos

Summary

The Payroll Specialist is responsible for engaging and coordinating the team in all day‑to‑day service activities. She or he ensures proper resourcing, training and enablement so that deliverables are met timely and accurately using agreed‑upon standards. The specialist adheres to internal standard processes, anticipates staffing issues, and displays decision‑making skills that support corporate policies while creating a professional environment for all team members.

Main Responsibilities

• Supports associates and specialists in working independently, monitoring, organizing and coordinating resolution of blocking issues.
• Effectively manages and monitors ticket queues using appropriate BI tools to ensure tickets are handled per defined timelines, properly categorized, stay within thresholds and meet quality standards.
• Coordinates training on ticket management as needed.
• Monitors all client SLAs with BI tools to ensure ...