Job Description
Summary
The Payroll Specialist is responsible for engaging and coordinating the team in all day to day service activities. You will ensure that the team is properly resourced, trained and skilled to enable deliverables to be met timely and accurately and using the agreed upon standards.
You are responsible for the adherence of all applicable internal standard processes, as well as a listening point to anticipate, prevent and manage any staffing issues. You will need to perform active management, understand the levels of progress and specific needs for each individual whilst recognizing how the team fits into the larger delivery picture.
As the Service Manager you are expected to display decision‑making skills that support all company and service policies while maintaining a professional environment for all team members.
Main Responsibilities
- Supports associates and specialists enabling them to independently work from end to end, by moni...