Location
manila, metro manila, Philippines
Posted
July 25, 2026
Job Description
Job Overview
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROL E. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.)
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non‑required onsite days. Night shift hours align with North American and Latin American business operations.
Key Responsibilities
- Team Leadership & Coaching: Provide day‑to‑day direction to a team of GDM Analysts; assign work, monitor queues, and ensure SLA adherence across Workday, Benefits, and HR Reporting service lines; coach analysts on process execution, case quality, and escalation judgment; conduct regular 1:1s and provide ongoing performance feedback; support onboarding and upskilling of new team members; serve as SME and go‑to res...