Location
almería, andalucía, Spain
Posted
July 06, 2026
Job Description
About the job
You will be working on customer support for a modern blockchain-based neo-banking app. The role is fully remote with shift-based scheduling to ensure proper coverage across multiple time zones. You will work in coordination with the other support specialist to provide responsive support during peak user hours.
The Role
As one of our first Customer Support Specialists, you will be the face of our neo-banking app and the primary point of contact for our users.
What You’ll Do
- Provide high-quality support via tickets, live chat, and email for users
- Help maintain and improve customer support software
- Influence the design of our customer experience
- Help define and refine our customer support processes
- Guide users through KYC verification, onboarding, payments, account issues, and transaction queries, through guides and ticket support where necessary
- Strictly follow compliance proced...