Job Description
Operations Management: Oversee daily spa activities, ensuring smooth service delivery and adherence to standards.
• Staff Leadership: Recruit, train, schedule, and motivate spa staff to maintain high performance and morale.
• Customer Experience: Ensure guests receive exceptional service, resolve complaints, and maintain a welcoming atmosphere.
• Financial Oversight: Manage budgets, monitor profit and loss statements, and adjust operations to meet financial goals.
• Marketing & Sales: Develop promotions, implement marketing campaigns, and analyze market trends to stay competitive.
• Compliance & Safety: Maintain cleanliness, ensure equipment functionality, and comply with health and safety regulations.
• Inventory Control: Manage supplies, track usage, and coordinate with vendors for timely replenishment.
Qualifications
Minimum of 5 years’ experience in spa management or hospitality leadership.