Job Description
Key Responsibilities
AP Helpdesk Operations
Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone
Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations
Ensure accurate and timely resolution of queries within defined SLAs
Query Resolution & Analysis
Analyze root causes of recurring issues and recommend corrective actions
Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates
Maintain detailed documentation of issues and resolutions
Stakeholder & Vendor Management
Communicate effectively with vendors, procurement, finance, and business teams
Provide clear explan...