Location
región centro, jalisco, Mexico
Posted
July 06, 2026
Job Description
We are currently seeking a Soporte Técnico Bilingüe to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Responsibilities
- Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
- Record, update, and escalated support issues to the next level promptly.
- Support all IT onboarding activities for end-users.
- Work with our internal IT teams on system testing, integration, and maintenance.
- Engage in discovering new IT business tools to support our business users and our internal IT team.
- Seek, suggest, evaluate, and implement process and technology improvements.
- Will learning and growing in other IT business areas.
- Work 24/7 rotational shifts, with week offs, and mandatory work from office.
Qualifications
- Excellent English written and verbal communication skills.
- Excep...