Location
novo hamburgo, novo hamburgo, Brazil
Posted
July 28, 2026
Job Description
We are looking for a Solutions Architect/Technical Lead to join their team. You will lead solution architecture across ITSM, ITOM, and knowledge-driven workflows, translate complex operational needs into scalable platform designs, guide a cross-functional delivery team, and serve as the senior technical authority for a high-impact ServiceNow engagement. Check it out!
Responsibilities
- Lead solution architecture across ServiceNow capabilities including ITSM, CMDB, Discovery, Service Mapping, and AI/Virtual Agent workflows
- Map client processes to ServiceNow best practices and design scalable data models aligned to CSDM
- Architect domain-aware workflows supporting both Corporate IT and Venue IT within a single instance
- Define integration patterns with collaboration, infrastructure, endpoint, and observability tools
- Serve as the senior technical authority, guiding developers and administrators on implementat...