Solution Support - Lead Engineer (Guadalajara)
Link-Worldwide
Job Description
The Opportunity
“The Solution Support Group is a integral team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with tenacity, exceptional diagnostic, and problem‑solving skills, and those looking to contribute to a corporate critical initiative. You’ll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO’s most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales/pre‑sales team(s) to deliver significant value to our clients.” – VP, Global Customer Support
What You’ll Contribute
- Assist with the operations and stability of the environments in accordance with established procedur...