Solution Architect – Microsoft Dynamics 365

Full-time Software Architecture & Engineering

Role Overview

We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform.

The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

Key Responsibilities

• Engage customers through workshops, interviews, and assessments.
• Identify business pain points, process gaps, and improvement opportunities.
• Translate business requirements into high-level architectural recommendations.
• Design end-to-end solutions leveraging: Dynamics 365 Customer Service, Omnichannel for Customer Service, Customer Insights (Data & Journey / Real‑Time Marketing), Contact Center solutions (native...