Solution Architect – Microsoft Dynamics 365 (Biz Apps)

Full-time Software Architecture & Engineering

Role Overview

We are seeking a highly skilled Solution Architect with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), particularly across Customer Service, Customer Insights, Contact Center, Omnichannel, and integration with Azure & Power Platform. The ideal candidate will understand customer requirements, design modern digital customer experience solutions, support crafting compelling proposals, and collaborate with sales teams to win strategic opportunities.

Key Responsibilities

1. Requirement Discovery & Analysis: Engage customers through workshops, interviews, and assessments. Identify business pain points, process gaps, and improvement opportunities. Translate business requirements into high‑level architectural recommendations.

2. Solution Architecture (Microsoft Dynamics 365 & Power Platform): Design end‑to‑end solutions leveraging Dynamics 365 Customer Service, Omnichannel for Customer Service, Custom...