Solution Architect - Contact Centre(Amazon Connect)

Full-time Other-General

We are looking for an experienced Solution Architect specialising in Amazon Connect to design, build, and optimise cloud-based contact centre solutions for our Singapore operations. The successful candidate will lead the technical architecture and implementation of Amazon Connect and its supporting AWS ecosystem, ensuring scalable, secure, and highly available contact centre solutions that deliver seamless omnichannel customer experiences. This role requires deep technical expertise combined with strong stakeholder engagement skills to translate business requirements into robust technical designs.

Key Responsibilities

• Design end-to-end contact centre solutions on Amazon Connect, including voice, chat, and omnichannel workflows, IVR/call flows, routing profiles, queues, and contact flows.
• Architect integrations between Amazon Connect and CRM, WFM, ticketing, and other enterprise systems (e.g., Salesforce, ServiceNow, Genesys migration scenarios).
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