Solution Architect - CCaaS

Full-time Other-General

Solution Architect - CCaaS

You Are

As a CCaaS Solution Architect, you will lead the transformation of contact centers, aligning technology strategies with business objectives. You will develop and implement target-state architectures, execute modernization initiatives, and unlock measurable value with cloud-based, omnichannel, and AI-driven customer solutions. This role blends strategic advising, hands‑on architecture, delivery leadership, and executive-level communication.

The Work

• Lead end-to-end delivery of complex, large-scale CCaaS transformation programs, including strategy, architecture, implementation, and optimization.
• Build trusted relationships with senior stakeholders, partners and cross-functional delivery teams.
• Define migration strategies, rollout plans and transition roadmaps for scalable, resilient operations.
• Design integrated, omnichannel solutions that enhance both customer and agent exp...