Location
Atlanta, GA, United States
Posted
July 06, 2026
Job Description
**ABOUT THIS POSITION**
Supports the telephone hotline function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming hotline calls.
**WHAT YOU'LL DO**
* Provide expert-level technical support for Waystar's products and services to internal and external clients via phone, email, and ticketing system.
* Diagnose, troubleshoot, and resolve complex technical issues related to functionalities, integrations, performance, and data management.
* Collaborate closely with engineering, product management, and development teams to identify root causes of issues and propose solutions or enhancements.
* Document technical issues, resolutions, and best practices in our knowledge base for future reference and continuous improvement.
* Assist clients with configuration, optimization, and migration strategies.
* Conduct proactive monitoring of services and...
Supports the telephone hotline function. Directs telephone calls or written inquiries to appropriate personnel. May answer non-technical questions regarding company products. Maintains log of incoming hotline calls.
**WHAT YOU'LL DO**
* Provide expert-level technical support for Waystar's products and services to internal and external clients via phone, email, and ticketing system.
* Diagnose, troubleshoot, and resolve complex technical issues related to functionalities, integrations, performance, and data management.
* Collaborate closely with engineering, product management, and development teams to identify root causes of issues and propose solutions or enhancements.
* Document technical issues, resolutions, and best practices in our knowledge base for future reference and continuous improvement.
* Assist clients with configuration, optimization, and migration strategies.
* Conduct proactive monitoring of services and...