Location
nairobi county, nairobi county, Kenya
Posted
July 10, 2026
Job Description
Summary
An Online Customer Support Representative is responsible for assisting customers via digital channels such as live chat, email, and social media. They handle inquiries, troubleshoot issues, process orders, and provide product or service information to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities
✅ Customer Assistance
Respond to customer inquiries via chat, email, and social media.
Provide accurate product or service information.
Assist with troubleshooting and resolving customer issues.
✅ Order Processing & Issue Resolution
Handle orders, refunds, and exchanges.
Investigate and resolve complaints or escalate them when necessary.
Track customer issues and ensure timely follow-ups.
✅ Technical & Product Support
Guide customers through website navigation, troubleshooting, or usage of products/services.
Collabora...
An Online Customer Support Representative is responsible for assisting customers via digital channels such as live chat, email, and social media. They handle inquiries, troubleshoot issues, process orders, and provide product or service information to ensure customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities
✅ Customer Assistance
Respond to customer inquiries via chat, email, and social media.
Provide accurate product or service information.
Assist with troubleshooting and resolving customer issues.
✅ Order Processing & Issue Resolution
Handle orders, refunds, and exchanges.
Investigate and resolve complaints or escalate them when necessary.
Track customer issues and ensure timely follow-ups.
✅ Technical & Product Support
Guide customers through website navigation, troubleshooting, or usage of products/services.
Collabora...