Software Support Technican

Full-time Other-General

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams. Key Responsibilities: Technical Responsibilities: Deploy and configure proprietary software and databases at new customer sites Upgrade and maintain existing software deployments Troubleshoot and resolve customer software issues logged through the support desk Provide technical support and guidance to field technicians Diagnose communication issues involving TCP/IP and serial-connected devices Generate and maintain SQL scripts for troubleshooting, upgrades, and reporting Conduct technical training for internal teams and customers Assist with customer server maintenance and support Operational & Business Responsibilities: Manage and update support tickets within agree...