Software Support Specialist

Canon

Full-time Computer Occupations
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Location
Taguig, Metro Manila, Philippines
Posted
June 18, 2026

Job Description

About the Role


To provide remote-based technical support (phone/email/remote desktop) to resolve incidents and problems logged by end-user customers, partners, and IT integrators across Canon's software solutions portfolio. Working in accordance with defined service levels and managing stakeholder commitments to provide enterprise level software/application support.



Essential Duties

  • Review incident and mark-up missing/incorrect data such as priority, entitlement, product, issue type. Ensure incidents are aligned to correct resolver groups.

  • Manage and resolve incidents / problems related to software functionality, installation, configuration, and usage.

  • Diagnose and resolve software problems by analysing log files, error messages, and user-reported issues. Document issues, create workarounds, and escalate complex issues to Senior Software Support Specialists.

  • Manage and prioritise assigned inci...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 18, 2026
    • Application Deadline
      July 28, 2026