Location
cebu city, central visayas, Philippines
Posted
July 25, 2026
Job Description
## Software Product SpecialistApplylocations: Cebu, Philippinestime type: Full timeposted on: Posted 2 Days Agojob requisition id: R590# **Job Description**Primary Duties:* Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.* Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.* Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.* Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.* Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.* Participate in quality assurance testing, contributing to the delivery of high-quality product releases.* Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.* Create user-friendly docu...