Location
Cairo, Cairo Governorate, Egypt
Posted
May 31, 2026
Job Description
Job Description
Customer Support
- Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs).
- Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
- Escalate complex incidents to development or technical teams and monitor progress through resolution.
- Document issues, root causes, and solutions in the support ticketing system.
- Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.
Software Integration
- Gather and analyze client integration requirements.
- Install, configure, and integrate software solutions with client systems and third-party platforms.
- Collaborate with development teams to design, test, and validate new integrations.
- Create and maintain business and technical documentation for deployment and...