Software Implementation and Support Technician

Full-time Technical Support & Administration

A leading industrial technology and software solutions company is seeking an experienced Software Implementation & Support Technician to join its software team based in Gauteng.

The successful candidate will be responsible for deploying, maintaining, troubleshooting, and supporting specialised software solutions in customer environments. The role includes both remote and on-site support, software upgrades, database maintenance, technical training, and collaboration with internal development teams.

Key Responsibilities

Technical Responsibilities

• Deploy and configure proprietary software and databases at new customer sites
• Upgrade and maintain existing software deployments
• Troubleshoot and resolve customer software issues logged through the support desk
• Provide technical support and guidance to field technicians
• Diagnose communication issues involving TCP/IP and serial-connected devices
• Generate and m...