Software Engineer - SAP security/Authorizations first level support

MULTIVAC

Permanent employment Computer Occupations
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Location
Hyderabad, Telangana, India
Posted
June 03, 2026

Job Description

In this role, you will be responsible for below:

  • 1st level support via telephone and ticket.
  • Act as the first point of contact for SAP authorization-related queries and access issues from end users.
  • Receive, verify, and process user access request tickets in line with company policies and compliance requirements.
  • Perform basic troubleshooting for user access issues (e.g., missing roles, incorrect authorizations).
  • Assist with password resets, user lock/unlock issues, and user ID management within SAP systems.
  • Use transaction codes (e.g., SU53, ST01) to perform preliminary analysis of access problems.
  • Communicate clearly with users to gather required information and provide timely updates.
  • Escalate complex or unresolved authorization issues to second-level support or SAP security team.
  • Maintain up-to-date records of access requests, issue resolutions, and FAQs to support knowledge base development. <...

    • Job Details

    • Job Type
      Permanent employment
    • Category
      Computer Occupations
    • Date Posted
      June 03, 2026
    • Application Deadline
      July 13, 2026