Job Description
JD for QA – ServiceNow Testing As a ServiceNow tester designs, develops, and executes comprehensive test plans (manual / automated) for ServiceNow implementations, focussing on modules like ITSM – Incident Management, Problem Management, Knowledge Management, Change Management & Service portal ensuring quality, managing defects, and leveraging tools like Automated Test Framework (ATF) to validate business requirements, often requiring scripting (Java script) and Agile skills, plus certifications like CSA. Key Responsibilities: Test Design & Execution: Perform Manual & Automation testing (Functional, regression, performance, integration) across various ServiceNow modules (ITSM & Custom Apps) Automation Development: Create, maintain, and enhance automated test scripts using ServiceNow’s Automated Test Framework (ATF) Defect Management: Identify, track, manage & report defects, working with developers for timely resolution Reporting & Communication: Generate detailed test reports and c...