Location
george town, penang, Malaysia
Posted
July 04, 2026
Job Description
Job Details
The Role and Impact: As a Global Product Support Engineer within SMG Intel Customer Support Division, you will be at the forefront of Intel's customer experience, serving as a key point of contact for our clients and ensuring their needs are met with prompt, efficient, and professional service. Your work will have a direct impact on customer satisfaction, loyalty, and trust, which are critical to the success of Intel's business operations. This role provides an excellent opportunity to collaborate with cross-functional teams, influence customer‑centric improvements, and contribute to Intel's reputation as a global leader in technology.
Key Responsibilities
- Respond to incoming customer inquiries across multiple media and communication channels efficiently, ensuring compliance with Intel and regulatory standards.
- Analyze customer needs to identify the appropriate course of action or resolution, escalating issues when necessary...