Location
vancouver, metro vancouver regional district, Canada
Posted
May 26, 2026
Job Description
Be a driving force in developing innovative cloud contact center solutions. As the Software Development Lead, you will manage engineering efforts focusing on customer engagement and operational excellence.
In this influential position, you will lead a team of engineers in crafting robust and scalable contact center technologies while actively collaborating with senior technical leaders. Your expertise will help shape the product's direction and ensure alignment with customer needs and technical feasibility across AWS services.
Key Responsibilities:
• Lead engineering efforts in contact center technology
• Coordinate and drive feature development initiatives
• Architect reliable and scalable systems from the ground up
• Ensure security and operational standards are met
• Liaise with product management for comprehensive requirements
Requirements:
• 3+ years experience in engineering team leadership
• 7+ year...
In this influential position, you will lead a team of engineers in crafting robust and scalable contact center technologies while actively collaborating with senior technical leaders. Your expertise will help shape the product's direction and ensure alignment with customer needs and technical feasibility across AWS services.
Key Responsibilities:
• Lead engineering efforts in contact center technology
• Coordinate and drive feature development initiatives
• Architect reliable and scalable systems from the ground up
• Ensure security and operational standards are met
• Liaise with product management for comprehensive requirements
Requirements:
• 3+ years experience in engineering team leadership
• 7+ year...