Location
Toronto, ON, Canada
Posted
June 24, 2026
Job Description
Description
Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, Build customer service experiences that resolve millions of contacts across Amazon's global marketplace. Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues. Own and ship full-stack features end-to-end in a high-scale distributed environment, Design resolution systems that handle tens of millions of weekly customer interactions. You will work at the intersection of real-time data orchestration, intelligent automation, and customer experience while shipping to production frequently with high autonomy and direct impact visibility
Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows ...
Amazon Customer Service (CS) is transforming how we deliver exceptional experiences to millions of customers worldwide, and we're seeking a Software Development Engineer to help build the next generation of intelligent solutions. In this role, Build customer service experiences that resolve millions of contacts across Amazon's global marketplace. Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues. Own and ship full-stack features end-to-end in a high-scale distributed environment, Design resolution systems that handle tens of millions of weekly customer interactions. You will work at the intersection of real-time data orchestration, intelligent automation, and customer experience while shipping to production frequently with high autonomy and direct impact visibility
Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows ...