Location
toronto, on, Canada
Posted
June 11, 2026
Job Description
Software Development Engineer, Amazon Customer Service
Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.
Key job responsibilities
- Own and ship full‑stack features end‑to‑end in a high‑scale distributed environment.
- Design resolution systems that handle tens of millions of weekly customer interactions.
- Work at the intersection of real‑time data orchestration, intelligent automation, and customer experience.
- Ship to production frequently with high autonomy and direct impact visibility.
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale.
- Own features from requirements through production, including operational excellence and on‑call.
- Build APIs an...