Location
Hyderabad, India, India
Posted
July 11, 2026
Job Description
Description
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Software Development Engineer (SDE2) to join Planning Intelligence (PI) — the AI-native brain of Amazon CS. Our team builds the predictive intelligence that defines how CS creates value: forecasting demand at granu...
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Software Development Engineer (SDE2) to join Planning Intelligence (PI) — the AI-native brain of Amazon CS. Our team builds the predictive intelligence that defines how CS creates value: forecasting demand at granu...