Software Architect, Service Management Platform (OSI-SMS-2026-140-LD)

Full-time IT, Telekommunikation

Job Overview You will drive the evolution of CERN’s Service Management platform, currently based on ServiceNow, in line with business needs and developments from the platform provider. Responsibilities Identify and present relevant technical solutions (e.g., AI based automation) by following new releases and announcements from the PaaS service provider (ServiceNow). Regularly interact with business process experts to capture business needs. Prepare and maintain a functional platform development plan in collaboration with providers, business and the lead developer, and participate in prototype building. Assist and replace the platform lead developer in coordinating development effort when needed. Participate in the control and support of development activities, ensuring maximum optimisation, health and compliance with the PaaS platform, security and service management industry best practices. Qualifications & Experience Master’s degree or equivalent relevant experience in Computing or a...