Soft Services Manager

Full-time Other-General

Oversee all soft services FM operations at multiple sites.

Responsibilities

• Develop the yearly soft services planner based on the site’s actual conditions and needs.
• Monitor operations and service delivery.
• Manage specialized contractors for facade cleaning, pest control, waste management, landscaping, and parking management.
• Coordinate with appointed vendors to ensure SLA and KPI compliance.
• Handle emergency situations, events, and escalations.
• Maintain operation performance reports and prepare documents for audits and management.
• Ensure compliance with local authority regulations, HSE standards, and building guidelines.
• Develop training and TBT plans for site manpower to ensure full awareness of tasks and SOPs.
• Lead staff development through training programs and performance evaluations/appraisals.
• Conduct regular inspections and audits to ensure optimal performance of soft services...