SodaStream: Global Knowledgebase Lead - Maternity Leave Replacement
PepsiCo
FULL_TIME
Computer Occupations
Location
Kefar Sava, Center District, Israel
Posted
April 12, 2026
Job Description
Overview (English)Develop, update, and maintain the content that makes up our internal and consumer facing Help Centers, such as FAQs, articles, agent reference materials and interactive manuals. Collaborate with cross‑functional teams including Customer Care, E‑commerce, Product and Legal to deliver high‑quality content aligned with brand and operational standards ( help center, self-service widget; email; chatbot etc.) Understand market processes and procedures and work with teams to develop guidelines that are visually comfortab...
Are you passionate about crafting impactful content? Join Sodastream’s Global Customer Care Team and help shape our worldwide service experience! As our Global Knowledgebase Lead – Customer Care, you will drive operational excellence by strengthening self‑service tools, boosting agent efficiency, and ensuring consistent, high‑quality digital content across all global markets, consumers, and support teams.
Responsibilities (English)