Location
Australia, South Australia, Australia
Posted
July 15, 2026
Job Description
The SMB Account Manager is responsible for managing and nurturing approx. 220 accounts by delivering responsive, solution-oriented support. Working closely with cross-functional teams across Vocus, the role ensures customer needs are met through tailored account management, proactive engagement, and alignment with business objectives.
Key Responsibilities
- Cultivate and maintain strong client relationships to drive satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services
- Lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and Vocus
- Drive acquisition and base growth as a core priority by actively identifying whitespace opportunities within the existing account portfolio, building a strong pipeline, and converting these into new business sales and incremental revenue
- Proactively generate new opportunities through account mining, pr...