Job Description
We are currently seeking an experienced SmartCOMM Technical Business Analyst to help shape, design, and deliver customer communication solutions within a complex enterprise environment.
This role provides the opportunity to work closely with business stakeholders, delivery teams, and technology partners to drive Customer Communications Management (CCM) initiatives, including legacy template migration, digital forms transformation, and omnichannel communication strategies.
You will play a key role in bridging business and technical teams, translating requirements into scalable SmartCOMM solutions while ensuring best practices, governance standards, and quality outcomes are maintained throughout the delivery lifecycle.
Key Responsibilities
• Partner with business stakeholders to gather, analyse, and refine requirements for SmartCOMM initiatives and customer communication programs.
• Lead and support the des...