Location
vaughan, york region, Canada
Posted
June 06, 2026
Job Description
We are seeking a Smart Hand Support Engineer to provide crucial technical and physical support for our IT operations. This position focuses on assisting remote teams with infrastructure challenges and end-user support.
In the role of Smart Hand Support Engineer, you'll act as the on-site expert, helping with technical support for end-user devices and performing hands-on tasks in the server room. You're expected to manage ticket requests, assist in hardware installations, and coordinate with third-party vendors effectively.
Key Responsibilities:
• Deliver technical support for user devices and systems
• Assist with network room tasks like rack and stack
• Perform visual checks and manage cabling efficiently
• Handle IT service requests through ticketing software
• Support hardware replacements as directed
Requirements:
• 1–3 years of relevant IT support experience
• Competent in Windows, macOS, and standard...
In the role of Smart Hand Support Engineer, you'll act as the on-site expert, helping with technical support for end-user devices and performing hands-on tasks in the server room. You're expected to manage ticket requests, assist in hardware installations, and coordinate with third-party vendors effectively.
Key Responsibilities:
• Deliver technical support for user devices and systems
• Assist with network room tasks like rack and stack
• Perform visual checks and manage cabling efficiently
• Handle IT service requests through ticketing software
• Support hardware replacements as directed
Requirements:
• 1–3 years of relevant IT support experience
• Competent in Windows, macOS, and standard...