Job Description
JOB SPECIFICATIONS:
Education:
• Bachelor's degree in Business Administration, Marketing, Sales, or a related field is typically required.
Required Skills and Work Experience:
• At least 7 years' work experience as a Client Success Manager, Implementation Specialist. Experience in a BPO setting is and advantage.
• Proven track record in client onboarding, implementation, and client success management.
• Proficient knowledge on call center operations and service delivery/performance metrics.
• Excellent ability to handle multiple client accounts.
• Strong business acumen and understanding of industry trends and market dynamics and advanced knowledge of strategic planning methodologies and tools.
• Ability to thrive in a fast-paced and dynamic environment, with the agility to adapt to changing priorities.
• Excellent English communication skills with strong customer serv...