Location
montreal, qc, Canada
Posted
July 04, 2026
Job Description
Become a Service Operations Expert with SITA, supporting the global air travel industry. This role focuses on delivering high-quality technical support and ensuring service reliability.
As a Service Operations Expert, you will be integral in maintaining service availability and upholding SITA's delivery standards. You will actively drive process improvements while managing customer interactions effectively. Your role involves troubleshooting issues and implementing quick resolutions in a collaborative environment.
Key Responsibilities:
• Provide dedicated Service Operations support to customers
• Serve as the SPOC and coordinate necessary interventions
• Proactively handle diagnostics and escalations
• Maintain high standards across incident management
• Conduct installations and repair tasks as needed
Requirements:
• Minimum 2 years in Network, Cloud, or Datacenter support
• Familiarity with Airline or Ai...
As a Service Operations Expert, you will be integral in maintaining service availability and upholding SITA's delivery standards. You will actively drive process improvements while managing customer interactions effectively. Your role involves troubleshooting issues and implementing quick resolutions in a collaborative environment.
Key Responsibilities:
• Provide dedicated Service Operations support to customers
• Serve as the SPOC and coordinate necessary interventions
• Proactively handle diagnostics and escalations
• Maintain high standards across incident management
• Conduct installations and repair tasks as needed
Requirements:
• Minimum 2 years in Network, Cloud, or Datacenter support
• Familiarity with Airline or Ai...