Shared Services Analyst I/Team Lead, Issue Resolution Operations (Obispado)

Full-time Other-General

Date:May 8, ****Location:Obispado, NLE, MX, *****Company:CorningRequisition Number:*****Role PurposeProvide daily operational and functional support through customer engagement and issue resolutionSupport driving complex operational process issues to closureInvestigate and identify root‐cause issues for issues self‐identified or highlighted by customersEngage across the CSS service portfolio to proactively understand and meet customer needsBuild cross‐stream knowledge across the CSS service portfolioBuild and maintain the engagement with EMEA data entry team and Issue Resolution OperationsLiaison for escalation and process improvements between EMEA and NA regionsLead team of IRO coordinators focusing on operational priorities such as:Timely responses to changing business needs (i.e. invoice volume fluctuations)Forecasting and assigning work allocations (i.e. S4L, Salesforce, MEs, Workflow) in support of achieving daily volume targetsOversee team calendar and mailbox (i.e. phone cove...