Job Description
Mission/ Core purpose of the Job:
To effectively handle, resolve and escalate where necessary all technical and non-technical calls and emails from Standard Bank Mobile customers in a satisfactory manner. To provide end-to-end support to customers and standard bank branch consultants and maintain great customer experience
Context:
• Rely on a solid base of facts and data to complete tasks
• Highly pressurized environment
• Fast paced operational environment
• Work is procedural and serial in nature with predetermined outcomes
• Work with issues that are clearly defined and the output is concrete and can be completely specified beforehand
• Service Delivery processes and standards
• New products and services launched
• New developments in technology and enhancement of existing technology
Key Performance Areas: