Services Delivery Manager (Professional services Team)
Check Point Software Technologies
full-time
Operations Specialties Managers
Location
Mumbai, Maharashtra, India
Posted
July 21, 2026
Job Description
Job Description
Major Responsibilities
- Create and execute efficient personnel management plans
- Keep consultants utilization at a high level to meet annual objectives
- Improve the skills of our Professional Services consultants
- Maintain and increase the technical certification of consultants on the team
- Maintain strong relationships with customers, partners, sales and SE teams
- Strive to continuously improve current service offerings and delivery governance
- Help develop additional service offerings to enhance customer value
- Own and lead customer escalations end-to-end, working directly with customers, sales, SEs, TAC and consultants to drive resolution
- Lead operati...