Job Description
Job Description
Lead the design development and implementation of ServiceNow solutions across ITSM HRSD and ITOM modules. Collaborate with business and IT stakeholders to gather requirements and translate them into scalable ServiceNow workflows and automations. Apply ITIL framework principles to optimize and align service management processes within ServiceNow. Manage integrations between ServiceNow and external systems to support seamless operations. Provide technical mentorship and leadership to project teams ensuring quality and adherence to best practices. Stay current with ServiceNow platform updates and industry trends to continuously enhance solution capabilities. Drive continuous improvement initiatives leveraging ServiceNow functionalities to improve IT and HR service delivery.
Key Responsibilities
- Lead the design development and implementation of ServiceNow solutions across ITSM HRSD and ITOM modules.
- Collaborate with business...