Location
Manila, Metro Manila, Philippines
Posted
July 10, 2026
Job Description
Job description
ABOUT THE JOB
- Perform day-to-day monitoring of the ServiceNow platform to ensure system stability, performance, and end-user satisfaction.
- Handle and resolve medium to high-complexity incidents and service requests related to ServiceNow escalated from L1/help desk support.
- Investigate recurring issues, perform root cause analysis, and implement corrective actions to prevent future incidents or outages.
- Provide advanced user support for configuration issues, workflow problems, access-related concerns, and platform usage questions.
- Apply configuration changes, update sets, and minor customizations under proper change control processes.
- Develop, maintain, and enhance ServiceNow workflows, business rules, UI policies, cli...