ServiceNow Platform Operations Manager

Takeda

Full time Computer Occupations
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Location
Bengaluru, Karnataka, India
Posted
June 24, 2026

Job Description

Description

Key Responsibilities

  • Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process
  • Supports problem management and CAPA for complex scenarios.
  • Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders
  • Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap
  • Ensure transparency on license consumption and ensure only licenses products are deployed and used
  • Overseeing instance landscape and ensure instance alignment and integrity across the stack
  • Take responsibility for the technology life cycle activities within the ServiceNow platform, for example patching, and vulnerability response.
  • Own the Operational Handbook for the ServiceNow platform and dependent products.
  • Managing internal and external suppliers’ performance to e...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      June 24, 2026
    • Application Deadline
      August 03, 2026