Location
centurion, centurion, South-Africa
Posted
July 22, 2026
Job Description
About the role:
The ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support to the companys internal IT service management processes and operational workflows. This role is focused specifically on the ITSM and CMDB modules within ServiceNow.
Responsibilities:
ITSM implementation and configuration:
The ServiceNow ITSM Practitioner Implementer will play a critical role in configuring, customising, and implementing ServiceNow ITSM and CMDB solutions to support to the companys internal IT service management processes and operational workflows. This role is focused specifically on the ITSM and CMDB modules within ServiceNow.
Responsibilities:
ITSM implementation and configuration:
- Implement, configure, and maintain ServiceNow ITSM modules including Incident Management, Problem Management, Change Management, and Request Fulfilment.
- Configure and maintain the CMDB, ensuring accurate representation of infrastructure assets, services, and their relations.
- Develop and maintain Service Catalog items, Record Producers, and Request Fulfilment workflows for internal IT service delivery.
- Configure workflows, forms, business rules, UI policies, and client s...