Job Description
Responsibilities:
Define and articulate the product vision, strategy, and roadmap for ServiceNow ITOM module (, Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, Orchestration).
Gather, analyze, and prioritize business requirements from IT Operations, Infrastructure, Cloud, and Security teams, translating them into clear and actionable user stories and acceptance criteria.
Own and manage the ServiceNow ITOM product backlog, ensuring it is vetted, prioritized, and aligned with strategic goals and release cycles.
Collaborate closely with development teams, architects, and quality assurance to ensure successful delivery of features and enhancements that meet operational needs.
Own and drive CMDB adoption across stakeholders, ensuring CMDB accuracy is in line with best practice and industry standards
Act as the subject matter exper...