Servicenow Cmdb - Csdm Analyst - International Organization

Full-time Analyst

NTT DATA is looking for a ServiceNow CMDB-CSDM Analyst for one of our international clients. The CMDB/CSDM Analyst maintains the accuracy, integrity, and maturity of an organization's configuration data within ServiceNow, strictly aligning it to the Common Service Data Model (CSDM) framework. They analyze CI relationships, remediate data quality issues, and map technical assets to business services to support ITIL processes, security, and ITOM.

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This role is hybrid, requiring onsite presence in the Valencia office.

Responsibilities

• CSDM Alignment: Implementing and enforcing CSDM standards for Business Applications, Application Services, and Technical Services.
• CMDB Health Management: Using CMDB Health Dashboards to detect and remediate duplicate, orphaned, or stale CIs.
• Data Governance: Defining CI cla...