ServiceNow BA/QA Lead 2

Full-time Other-General

Job Description:

BA/QA Lead – ServiceNow Smart Apps | JL8 Manager

Role Summary

We are looking for a senior BA/QA Lead – ServiceNow Smart Apps with around 15 years of overall experience, including strong exposure to business analysis, QA leadership, ServiceNow delivery, stakeholder management, and insurance domain processes.

This role will own business requirement quality, end-to-end test governance, release readiness, UAT coordination, and quality outcomes across Smart Apps / Insurance initiatives. The role requires close collaboration with business stakeholders, product owners, architects, development teams, QA teams, and other cross-cutting teams to ensure high-quality, low-risk delivery.

Key Responsibilities

Lead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation.

Own requirement quality, including business process understanding, user s...