ServiceNow Administrator BPO - ITSM - HRSD- Up to 100K
Epsilon Group Services
Full-time
Other-General
Location
taguig, national capital region, Philippines
Posted
July 03, 2026
Job Description
ServiceNow Administrator (BPO | ITSM & HRSD) – Up to ₱100K
Location: Alabang & BGC
Work Setup: Full onsite (2 days BGC, 3 days Alabang)
Start Date: ASAP
Role Overview
Responsible for ServiceNow platform support, configuration, and enhancements across ITSM and HRSD modules. Must have strong hands-on experience (not just ticketing use).
Key Responsibilities
Handle incidents, service requests, and HR cases
Configure workflows, Flow Designer, business rules, UI policies, and notifications
Support ITSM (Incident, Change, Problem, Request) and HRSD modules
Perform minor enhancements, integrations, and automation (REST/SOAP, IntegrationHub)
Maintain system performance, dashboards, reports, and documentation
Strict Requirements (Must Have)
3–5+ years hands-on ServiceNow experience (configuration level)
Strong experience in ITSM AND HRSD modules
Experience wit...
Location: Alabang & BGC
Work Setup: Full onsite (2 days BGC, 3 days Alabang)
Start Date: ASAP
Role Overview
Responsible for ServiceNow platform support, configuration, and enhancements across ITSM and HRSD modules. Must have strong hands-on experience (not just ticketing use).
Key Responsibilities
Handle incidents, service requests, and HR cases
Configure workflows, Flow Designer, business rules, UI policies, and notifications
Support ITSM (Incident, Change, Problem, Request) and HRSD modules
Perform minor enhancements, integrations, and automation (REST/SOAP, IntegrationHub)
Maintain system performance, dashboards, reports, and documentation
Strict Requirements (Must Have)
3–5+ years hands-on ServiceNow experience (configuration level)
Strong experience in ITSM AND HRSD modules
Experience wit...